Frequently Asked Questions

Standard delivery arrives in 1–3 days anywhere in Ghana, and every Standard order is quality-checked at our hub on the way. Express delivery is same-day in eligible areas.

Go to Account → Orders and open your order for live status updates, or use the tracking link in your confirmation email. Every parcel gets its own TSQ tracking number.

You can pay with MTN Mobile Money, Telecel Cash, AT Money, or a Visa/Mastercard debit or credit card. All payments are processed securely by Paystack in Ghana Cedis.

Yes — you have 3 days from delivery to return an unused item in its original condition and packaging. Faulty or not-as-described items can be returned within 14 days.

Once your return or cancellation is approved, Mobile Money refunds usually arrive within 1–3 working days and card refunds within 5–10 working days, always to the payment method you used.

Yes. Every Standard order passes through a Townsquar hub, where we verify it's the right item in the promised condition before it's packed and sent to you.

Standard delivery is a flat rate based on your delivery zone, shown at checkout before you pay. Express pricing depends on distance and is also shown upfront.

Yes — you can cancel free of charge any time before your order is picked up from the seller, and the refund goes straight back to your payment method. After pickup, you can return the item once it arrives instead.

We deliver to all 16 regions of Ghana through our own hub network. Express same-day delivery is available in and around major cities — eligibility shows automatically at checkout.

Mobile Money confirmations can lag a few minutes behind the debit — your order usually confirms automatically once the network settles. If nothing shows in your Orders after 30 minutes, contact support; you'll never be charged twice for one order.

Yes. Sellers are vetted before they can list, items are checked at our hub before dispatch, and your payment is protected — if your order isn't right, you get your money back.

No — you can check out as a guest with just an email address for order updates. An account makes it easier to track orders, save addresses and request returns.

Apply at partner.townsquar.com/sell. Once you're vetted and approved, you list your products and we handle pickup, quality checks, packaging, delivery and customer service.

Email customerservice@townsquar.com or call +233 234 567 891, Monday–Saturday, 9am–6pm GMT. We aim to respond to every message within one working day.