Frequently Asked Questions

Every item passes through our verification hub before it reaches you. We inspect for accuracy, condition, and authenticity — so issues like wrong items, damage, or counterfeits are caught before dispatch.

Once your order is confirmed, you'll receive tracking updates via email at every stage — from vendor pickup to hub verification to last-mile delivery. You can also check your order status in your account.

We accept mobile money (MTN, Vodafone, AirtelTigo), Visa and Mastercard debit/credit cards, and bank transfers — all processed securely through Paystack.

You have 7 days from delivery to initiate a return. TurboTown collects the item from your location, we inspect it at our hub, and approved refunds are processed within 48 hours to your original payment method.

Standard delivery within Accra takes 1–3 business days. Orders outside Accra are delivered within 3–5 business days. All deliveries are handled by our TurboTown logistics team with real-time tracking.

You can cancel your order before it is picked up from the vendor. Once pickup has started, cancellation is no longer available — but you can initiate a return after delivery. To cancel, go to your order details and select Cancel Order.

Yes. Every item is physically inspected at our hub before it reaches you. Our verification process checks for authenticity, accurate listing details, and condition. Items that fail inspection are returned to the vendor and never shipped to customers.

You can reach us by email at customerservice@townsquar.com or by phone at +233 234 567 891, Monday to Saturday, 9am–6pm GMT. We aim to respond to all enquiries within 24 hours.

Absolutely. All payments are processed through Paystack, a PCI-DSS certified payment provider. TownSquare never stores your card details or mobile money PINs. Every transaction is encrypted end-to-end.