Every order you place on Townsquar can be followed step by step. As soon as your order is confirmed, we email you a confirmation with your order number, and each parcel is assigned a TSQ tracking number once it is packed at our hub.
Where to find your tracking
- Sign in and go to Account → Orders.
- Open the order you want to follow — the current status and history are shown at the top.
- If you checked out as a guest, use the tracking link in your order confirmation email instead.
What each status means
- Order placed — we have received your order and payment, and the seller is preparing your item.
- Picked up from seller — a Townsquar courier has collected your item from the seller.
- At our hub — your item has arrived at a Townsquar hub and is queued for quality checks.
- Quality check passed — we have verified your item against your order and packed it in Townsquar packaging.
- Out for delivery — your parcel is with a delivery rider and on its way to your address.
- Delivered — your parcel has been handed over. Enjoy!
Express orders travel directly from the seller to you for speed, so they skip the hub statuses — you will see them move straight from pickup to out for delivery.
If you ordered from more than one seller, each parcel is tracked separately and may arrive at a different time.