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Standard delivery arrives in 1–3 days anywhere in Ghana, and every Standard order is quality-checked at our hub on the way. Express delivery is same-day in eligible areas.

Go to Account → Orders and open your order for live status updates, or use the tracking link in your confirmation email. Every parcel gets its own TSQ tracking number.

You can pay with MTN Mobile Money, Telecel Cash, AT Money, or a Visa/Mastercard debit or credit card. All payments are processed securely by Paystack in Ghana Cedis.

Yes — you have 3 days from delivery to return an unused item in its original condition and packaging. Faulty or not-as-described items can be returned within 14 days.

Once your return or cancellation is approved, Mobile Money refunds usually arrive within 1–3 working days and card refunds within 5–10 working days, always to the payment method you used.

Yes. Every Standard order passes through a Townsquar hub, where we verify it's the right item in the promised condition before it's packed and sent to you.