Our commitment to authenticity
Townsquare has zero tolerance for counterfeit products. Every vendor on our platform is vetted before they can list products, and every item is physically inspected at our hub before it reaches you.
How we ensure authenticity
- Vendor vetting — We verify every vendor's business registration, supplier relationships, and product sourcing before approval
- Hub inspection — Every item is checked at our verification hub before dispatch
- Strict enforcement — Vendors found selling counterfeit items are immediately removed from the platform
Suspect a counterfeit?
If you believe you have received a counterfeit item, contact us immediately. We take every report seriously, will investigate the vendor, and issue a full refund if the claim is confirmed.