At TownSquare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.
1. Information We Collect
1.1 Personal Information
When you use TownSquare, we collect the following personal information:
- Account Information: Name, email address, phone number
- Delivery Information: Shipping and billing addresses
- Payment Information: Processed securely through Paystack — we do not store your payment card details
1.2 Vendor Information
For sellers on our platform, we additionally collect:
- Business registration documents
- Bank account information for payouts
- Product listings and inventory data
1.3 Automatically Collected Information
- Usage Data: How you interact with our platform, pages visited, time spent
- Device Information: IP address, browser type, device type, operating system
- Cookies: We use cookies and similar tracking technologies to improve your experience
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your orders, account, and customer service enquiries
- Process payments securely through Paystack
- Coordinate pickup, hub verification, and last-mile delivery of your purchases through TurboTown
- Improve our platform and user experience
- Send you promotional communications (with your consent)
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. Payment Data
All payment transactions are processed by Paystack, our secure payment gateway partner. TownSquare does not store your credit card, debit card, or bank account information. Payment data is encrypted and handled in compliance with PCI-DSS standards. For more information, please review Paystack's Privacy Policy.
4. How We Share Your Information
We may share your information with:
- Logistics (TurboTown): Delivery address and order details are shared with our in-house logistics partner to facilitate pickup from vendors and last-mile delivery to you.
- Vendors: Sellers receive only the information necessary to prepare your order for collection — your name and the items ordered. Vendors do not receive your delivery address or contact details.
- Payment Processors: Paystack processes your payment information.
- Service Providers: Third-party services that help us operate our platform (hosting, analytics, customer support).
- Legal Requirements: When required by law or to protect our rights and safety.
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on TownSquare. This includes using analytics tools to understand how visitors use our site.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us at support@townsquare.com.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order history and transaction records are retained for accounting and legal purposes.
9. Children's Privacy
TownSquare is available to users of all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of TownSquare after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@townsquare.com
Address: 15 Sprint Rd, Accra, Ghana